Frequently Asked Questions
Do I need to have an account to order?
No. You can place your PlayMiles™ order as a guest. Creating an account can make future checkouts easier and give you convenient access to your order history and updates.
What payment methods do you accept?
We accept major credit and debit cards, including Visa, Mastercard, Discover and American Express, as well as supported express payment options such as PayPal.
How secure is my online order?
Your payment information is protected through secure SSL encryption. Payment details are securely transmitted to the payment provider for authorization and are not stored directly on our servers.
Are there any exchange rates?
If your payment method uses a different currency, your card issuer or payment provider may convert the transaction using their applicable exchange rate at the time of processing.
How do I set my shipping address?
Enter your complete delivery information during checkout. Please make sure your street address, postal code, city, country and contact information are correct before completing your order.
Can I change my shipping address after placing an order?
If you need to update your shipping address, please contact us as quickly as possible. Once your PlayMiles™ order has been processed or shipped, we may no longer be able to change the delivery address.
How long does shipping take and how can I track my package?
Delivery time depends on the shipping option selected at checkout. Once your order has shipped, you will receive tracking information by email so you can follow your PlayMiles™ package.